Payment & Delivery Policy

Delivery Times:

Our company:

COMPANIA CADOURILOR S.R.L.

Cod fiscal: 1024600008399

TVA: 0310334

BIC: AGRNMD2X

IBAN: MD61AG000000022515931939 MDL

Adresa juridica: mun.Chişinău, str. Riga, 5

Online payment: VISA, MASTERCARD, PayNet

The Same Day delivery:

If you want your order to be delivered the same day you have to place it before 19:00 PM. Please notice that the same day delivery option is available only for Chisinau and its surrounding area fro the products, which are tagged "Express Delivery.

Regular Delivery:

If you place your order after 19:00 PM we can deliver it the next day after 11:00 AM earliest.

If you place your order at least one business day in advance you can choose any delivery time, even during the night hours.

We cannot guarantee an exact delivery time, as this depends on the availability of our logistics partners. Plus-minus one hour fluctuation is acceptable. 

Delivery Charges:

The delivery is free of charge within Chisinau city for orders over 500 mdl.

The delivery cost for orders below 500 mdl is + 80 mdl.

The additional charge is applied to other regions in Moldova. See the list of cities with delivery cost.

Cancellations:

If you cancel your order at least five bank working days prior to the scheduled delivery date, you will be entitled to a full refund. For instance, if your order is scheduled for 16 March, you must contact us before 7 pm (EET) on 10 March.

If notice of cancellation is given between five and two bank working days before the delivery date, an administrative fee of €10 will be deducted from your refund. For instance, if your order is to be delivered on 16 March, you must contact us before 7 pm (EET) on 13 March.

If the order is cancelled less than two bank working days prior to the delivery date, no refund will be issued.

Special Requests:

You can use the special request box to provide more details to the florist (desired delivery time, additional information for the address, extra phone number etc). Under no circumstances can we guarantee that special requests will be met. If such requests cannot be met, you will not be entitled to a refund.

Flowers’ Quality Policy:

Our flower arrangements are unique and handcrafted, so no two arrangements are ever the same. Every effort is made to match orders as closely as possible to the product photographs and descriptions. While slight variations are sometimes necessary, the concept and quality of the item ordered are always guaranteed.

Products only contain the items listed in the descriptions. Vases and other items are not included, unless explicitly stated in the product description. Photographs of flower bouquets represent the average bouquet size. There may be minor variations in the bouquet’s composition and shape.

Product Substitution Policy:

From time to time, our local florists may not have some items listed in the product description in stock, and substitutions of items of equal or greater value will be necessary.

Should the main flower type in the bouquet have to be replaced, we will attempt to notify you; if we are unable to reach you, we will proceed with the substitution to prevent delays in the order delivery. Roses, however, will never be substituted with other flowers without requesting your confirmation first. At the same time, please note that if we do not hear from you within 24h from our first email we will proceed with delivery of your order to avoid further delays. We will substitute them with flowers of the same or greater value.

Color Substitution Policy:

Our florist may make changes to the colour of the flowers, but will maintain the overall shades of the bouquet displayed on the website.

Moreover, we cannot guarantee that the colour shade will perfectly match the one shown in the picture. For instance, a pink bouquet may be presented in a paler or a deeper shade. Same with white coloured flowers, the shade may vary.

In the event of more extreme colour changes, we will attempt to contact you to inform you. However, if we are unable to reach you, we will proceed with the colour substitution to prevent delays in the order delivery. 

Refund Requests and Claims:

Quality Claims:

If you are not satisfied with the quality of your order, you may request a refund by submitting a claim within two business days after the delivery date. Please submit your claim using your Cadouri.md account, including your contact information.

Late Deliveries:

In the event of any other issues such as non delivery claim, missing product etc. we kindly request you to submit your claim within 7 days always indicating your order number, please note claims submitted after this period will not be accepted.

If, on the other hand, we are unable to make a delivery due to circumstances beyond our control (for instance, the recipient is not at home), you will not be entitled to a refund. Nevertheless, should the recipient be unavailable when we attempt delivery, we generally leave a note or call to schedule a new delivery time.

In case of gifts if the order is more than 3 days late you will be entitled to a full refund once the recipient refuses to accept the package.

Incorrect or Incomplete Delivery Information:

If you provide us with incorrect or incomplete delivery information on placing your order, we will not be able to guarantee delivery. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you to confirm the details or to acquire additional information from you. 

Cadouri MD will not be liable if your order cannot be delivered due to incorrect or incomplete delivery information, and you will therefore not be entitled to a refund.

Deliveries Rejected by the Recipient:

If, for whatever reason, the recipient refuses to accept the delivery, you will not be entitled to a refund.

Currency:

Though there is the option of viewing the product price in other currencies, orders will always be charged in Moldavian Lei . Cadouri MD displays the prices in other currencies, but these conversions are only an approximation.

Edible Products:

We do not produce or store any edible products. We procure them on the day of delivery and provide the service of delivering them from our partners.

Foto & Video Upon Delivery:

Although we provide the additional service of making photo upon a successful delivery free of charge. We do not guarantee it, as recipient may refuse to be photographed.